Terms and Conditions
Payment Terms
All payments for single treatments must be made in full before the start of each session.
Preferred payment methods include internet bank transfers or cash, paid directly to the Practitioner.
Lateness Policy
If a client arrives late for an appointment, the treatment will still end at the scheduled time to ensure fairness to subsequent clients.
If the Practitioner is late, additional time will be added to the session or to a future appointment.
Cancellation Policy
When booking an appointment for treatments, please read and note the following cancellation policy.
Treatments cancelled within 48 to 24 hours’ notice of the scheduled appointment will be charged a fee of 50% of the treatment price.
Treatments cancelled within 24 hours notice or less of the scheduled appointment will be charged a fee of 100% of the treatment price.
No show – Failure to attend the scheduled appointment will result in a fee of 100% of the treatment price being charged.
Please note this cancellation policy also applies to bookings made when redeeming gift vouchers for treatments. All cancellation fees are to be paid via bank transfer to us by the date of the missed appointment.
Also:
The Practitioner reserves the right to refuse treatment to any client who appears intoxicated.
The Practitioner reserves the right to cancel appointments with less than 24 hours’ notice in cases where:
The weather condition is deemed hazardous.
The Practitioner is unwell.
General Terms
By booking an appointment, clients acknowledge and agree to these terms and conditions. The Practitioner reserves the right to make changes to these terms and conditions as necessary, with updates available on the website.
Privacy Policy
At Akinoma Ayurveda, your privacy is of utmost importance. This Privacy Policy outlines how your personal information is collected, used, and protected when you engage with our services or visit our website.
What Information We Collect
Contact Details: Name, email address, phone number, and address.
Health Information: Details provided during consultations, such as medical history, symptoms, and other health-related information.
Payment Information: Bank transfer details or payment confirmation for services rendered.
Website Usage Information: Information collected via cookies when you visit our website, such as IP addresses and browsing behaviour.
How We Use Your Information
To provide consultations and treatments tailored to your needs.
To communicate with you about appointments, follow-ups, or changes to your bookings.
To process payments and issue receipts.
To comply with legal and regulatory obligations.
To improve our website and user experience through anonymized data.
Data Sharing
We do not sell, rent, or share your personal information with third parties except:
When required by law or regulatory authorities.
With service providers (e.g., website hosting or email communication platforms) who process data on our behalf under strict confidentiality agreements.
Data Retention
Client health records are stored securely for 7 years as required by law.
Payment records are retained for accounting and tax purposes.
Website usage data is retained for a limited period for analytics purposes.
Your Rights
Access your personal data.
Update inaccurate or incomplete information.
Request the deletion of your data where applicable.
Object to the processing of your data for certain purposes.
Request the transfer of your data to another provider.
To exercise your rights, please contact us at betherapies@gmail.com.
Data Security
We implement strict technical and organizational measures to protect your data from unauthorized access, loss, or misuse, including secure storage and encrypted digital records.
